WebBeauty & SpaVietnam

A booking and customer management platform for a 5-location spa chain

Replaced phone-based booking with an online scheduling system synced per specialist, cutting missed appointments.

The challenge

Front-desk staff spent an average of 3 hours a day answering the phone and writing down appointments by hand.

The no-show rate sat near 25% with no automated reminders in place.

NTIOT built an online booking page synced to each specialist's real schedule across all 5 locations.

Automatic SMS reminders were added, sent 24 hours and 2 hours before each appointment.

11%

Missed appointment rate

down from about 25%

-70%

Front-desk time spent on manual booking

Services used

Customers book online themselves, you manage appointments and customer data in one place

A chatbot that answers customers, sends reminders, and builds reports — saving time on daily operations

Tell us about your business and we'll recommend a solution within days — no obligation, no generic sales deck.